Khela8 Privacy Policy — Your Data, Our Responsibility

Khela8 (https://khela8.net) is one of Bangladesh's most trusted online Sports Betting and casino platforms. Ensuring the security of the personal information you provide while using our services is our highest priority.

This Privacy Policy clearly explains what types of information khela8 collects, why it is collected, how it is used, and under what circumstances it may be shared with third parties. This policy is our Terms & Conditions Serves as a supplement.

By using the khela8 website or app, you are considered to have read and fully accepted this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform.

Khela8 only collects data that is strictly necessary for operating and improving our services. Collecting unnecessary information goes against our policy.

In addition to the above, if you contact our customer support, that conversation may also be stored for the purpose of improving our service quality.

Collected data is used solely for the purposes outlined below and for no other purpose.

• Account Management: To verify registration, login, and identity confirmation.
• Transaction Processing: To ensure accuracy in processing deposits, withdrawals, and bonus payments.
• Security Assurance: To detect and prevent fraudulent activity.
• Service Improvement: To analyze user experience and make the platform easier and more enjoyable to use.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Promotional Communications: To send you offers and updates with your consent. You can opt out at any time.
• Support Services: To resolve your complaints or queries quickly and accurately.

In limited and specific circumstances, khela8 may share your information with the parties listed below. Data protection is guaranteed in every such case.

• Payment partners: Solely to process transactions with mobile banking providers such as bKash, Nagad, Rocket, and others.
• Legal Authorities: Information may be disclosed when required by a lawful order from a court or government authority.
• Security Provider: Specialist firms may be engaged to support fraud detection and cybersecurity.
• Technology partners: Software providers that support platform operations — they are also required to comply with our Privacy Policy.

Outside of the circumstances listed above, your information will not be shared without your explicit written consent.

Khela8 uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and remember your preferences.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: Remembers your language preference and other settings.
• Analytics cookies: Helps us understand which parts of the site are used most. This data is fully anonymized.

Khela8 uses multiple layers of security to protect your information. Our security team continuously monitors the system to detect and address potential threats.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Two-factor authentication (2FA) — applied at account login.
• Automated suspicious activity detection system.
• Password hashing — passwords are never stored in plain text.
• Regular third-party security audits.
• Data backups — stored on secure, encrypted servers.

Every khela8 member has fundamental rights over their own data. We respect those rights and are committed to helping you exercise them.

Khela8 does not retain your data longer than necessary. The retention periods for different types of information are outlined below.

• Account Information: For as long as your account remains active, and for up to 5 years after closure (as required by law).
• Financial transaction records: A minimum of 7 years — as required by financial regulatory authorities.
• Customer Support Conversations: Up to 2 years after a dispute is resolved.
• Cookies & session data: Upon session expiry or within 30 days.
• Marketing preferences: Immediately upon opting out.

Khela8 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any personal information from minors.

• Age verification is carried out at the point of registration.
• If any minor's data is collected inadvertently, it will be deleted immediately upon discovery.
• If a parent or guardian believes their child has registered on the platform by mistake, please contact us immediately.

This Privacy Policy may be updated due to business changes, new regulations, or technological developments. Our policy for handling such changes is as follows:

• Minor changes: You will be notified by an updated date on the website.
• Major changes: You will be notified at least 14 days in advance via your registered email or app notification.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us. Our data protection team will respond as promptly as possible.

• Email: support@khela8.net
• Website: khela8.net
• Response time: Usually within 24–48 hours